Frequently Asked Questions

Everything you need to know about our adventures.

What is Guiides?

Guiides by Guiides is similar to Airbnb for adventure guides. We’re creating more access to the outdoors by providing local authentic adventures led by local guides.

What do we do?

We make it easy to have fun outside. We hope that by creating more access to adventure that people will see the beauty of nature and will be more likely to take care of it.

How does Guiides generate revenue?

We take a 15% service fee on all adventure bookings.

Where is Guiides located?

Currently we are controlling our growth and focusing solely on Vancouver, BC. Shoot us an email if you are a guide and are interested in getting involved at a different location, we’d love to see what we can do to help.

Do I need to be a certain fitness level to go on an adventure?

Each adventure is rated differently for difficulty. You should read thoroughly through the Adventure Description to ensure that you meet the suitable fitness requirements based on what the adventure details. If you have any further doubts, message the guide and ask.

What if I'm unhappy with my guided adventure?

We pride ourselves in having the best team of experienced, fun, and supportive guides there is. Therefore if you had an unfavourable experience on an adventure booked through Guiides.com, we offer a 100% money back guarantee. Please contact us via email explaining the situation and we will take it from there.

What are some other resources for planning my trip?

If you are traveling to our hometown Vancouver you should check out vancouversbestplaces.com. They have up to date events happening around Vancouver year round.

What if someone gets hurt? Who's liable

We're currently working with insurance companies to provide all our guides with full liability insurance on all experiences and tours. Since this is currently in beta, we do not offer insurance. Guides are responsible to have their guests sign their own liability, indemnification, and waivers and the guides take full responsibility on all outcomes of the trip. That being said, we can help you develop a liability, indemnification, and waiver to use as your own, through some of our templates and resources.

Payments

How does Guiides process payment?

We process all are payments through Stripe.

What is the refund policy?

We offer a 7-day refund policy. If you bought a ticket to an adventure and something comes up, you need to request a refund 7 days or more prior to the adventure date.

How does payout work if I am a guide or in the referral program?

We prefer to send you your money via Paypal, but if that is an issue we can try to accommodate as best as we can.

How often do you payout?

We payout at the end of every month.

Referral/Affiliate Program

How do I (the host) make money?

Making money is simple. We will provide you with a custom discount code that you will use to give to your guests. If a guest uses your code to purchase a ticket to one of our adventures, you get 6% commission on the sale.

Can I promote my discount code to other people than just my guests?

Absolutely. Pass it to your friends and family, post to your social accounts, promote it wherever you like. You’ll still get the commission as long as they use the code during their purchase of a ticket to an adventure of ours.

How do I (the affiliate) make money?

Making money is simple. We will provide you with a custom link that we can share with your network or use to sign up guests on adventures.

Affiliates will be tracked when user's sign up through their affiliate link. Any Guiides.com URL can become an affiliate link by appending the url with ?aff=affiliate_id

Example: https://guiides.com/adventures/?aff=di2939dkd9

What percentage do I make as an affiliate?

6%

More info: At Guiides.com we take a 15% transaction fee on all transactions that take place on the site. 3% of that includes credit card processing fees so we realistically take a 12%. We split this 12% 50/50 with our community affiliates, each receiving 6%. If there is a discount applied, Guiides.com looses their cut and the affiliate still makes 6%.

Guiding

How do I make money as a guide?

You make an 85% commission on all transactions from your guided adventure.

How much money do I make?

This varies depending on the activity and participants. Usually our guides price low at first, to test their tour's demand and then raise the price. We can work with our guides individually to come up with a pricing structure that makes sense for them. For example, some tours run at $50 a person for up to 10-15 people.

How are the guides chosen?

We welcome all guides that have believe they have the level of professionalism and leadership experience to help foster a safe yet adventurous culture. That being said, our team at Guiides is constantly reviewing our guides and adventures on our website to ensure they are all of a standard level of quality and safety for our adventurers.

For more on becoming a Guide, you can go here.

Do guides need to have any kind of certification if they are bringing people into the backcountry?

Guides are responsible to have their guests sign their own liability, indemnification, and waivers and the guides take full responsibility on all outcomes of the trip. That being said, we can help you develop a liability, indemnification, and waiver to use as your own, through some of our templates and resources.

Does Guiides provide waivers and insurance?

We’re currently working with insurance companies to provide access to liability insurance at a discounted rate. We do not provide the insurance, as a guide you are responsible for doing your own due diligence and you would need to purchase this insurance separately. If you are interested in the liability insurance please contact us and we can connect you and provide further information on how to get it.

Guides are responsible to have their guests sign their own liability, indemnification, and waivers and the guides take full responsibility on all outcomes of the trip. That being said, we can help you develop a liability, indemnification, and waiver to use as your own, through some of our templates and resources.

How do the explorers get a ride to the location?

We encourage our guides to offer rides or include shuttles into the tour cost. Transportation is offered by most guiding companies and we want to create a friction-less experience for our guests. We are happy to work with our guides to find transportation options for your area.

What are the expectations that Guiides has of the guides?

  • Passion and creativity in everything you do.
  • Insight to unique local adventures.
  • Professionalism and leadership experience to help foster a safe yet adventurous culture.